Keep Talking

Uncertainty breeds stress. Given the amount of bad news surfacing these days there is no doubt that your team is experiencing increased stress levels. Worrying about the economy and their own job security means less focus on daily work. So what can you do about it? Increase your communication.

With the Team: Share as much information as often as you can. Yes, you will repeat yourself. However, if you don't, the rumour mill will, and it likely won't be as accurate as you would like. Being transparent about both the good news and the challenges breeds trust on the team. Trust in leadership is a factor in employee retention. Information sharing also develops the feeling of everyone being 'in something together'; a team through the good and the bad. Tell your team what you know and what you don't know. Then pay attention to the rumour mill and quell misinformation with more communication of the accurate kind.

With the Individual: Use one-on-one meetings as an opportunity reinforce your team members' value to the organization. When employees feel valued by their leadership and organization, they are more motivated and committed to the organization. During uncertain times, ensure your team each know how they "fit" - what contributions do they make to the overall goals of the team? Of the business? Ask what they need to do their job more effectively, especially during the challenging times. Be clear about how you can support them and follow through on your commitments.

All the communication in the world will not fix the economy. It is not intended to. Your intention is to keep everyone focussed on items within their sphere of control by providing accurate, relevant and timely organizational information as well as strong leadership support for their daily role. Reiterate you are all in it together, and you will strengthen your team.